of THE SAFFRON STITCH LTD t/a THE SAFFRON STITCH, Unit 1, St John's Barn, Griffin Farm, Conger Lane, Toddington, LU5 6BT
Who we are and how to contact us
The Directors at The Saffron Stitch are the data controllers of the personal information we hold about you.
How do we collect your personal information?
We only collect your information when you decide to interact with us. This could include purchasing online, over the phone, in person when you sign up to receive emails from us. We also look at how customers use our website, so that we can offer the best possible experience.
We collect your data:
Why we collect your personal information and how we use it
At The Saffron Stitch we like to get to know our customers so we can improve your shopping experience. We use information about you in a number of ways, including providing services that you have requested, offering you a personalised experience and exciting The Saffron Stitch news. We might also use the information we have to contact you about any information we might need to process your orders, returns or queries. For more information, see below:
To carry out our business and to provide a service with you:
Fulfilment of and delivery of products and services you have ordered. We may share your personal information with our delivery partners and our resident tailor.
Where we have your consent:
Where we have justifiable reason (legitimate interest):
What are your rights?
Right of access – You have the right to obtain confirmation that your data is being processed and request access to your personal data.
You can make a request by email to email@example.com, or in writing to:
The Saffron Stitch, Unit 1, St John's Barn, Griffin Farm, Conger Lane, Toddington, LU5 6BT
In the first instance we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests.
We will respond without delay and within one month of your request. We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.
If you would like us to remove your account and all personal data stored please email us with your request to firstname.lastname@example.org
How to unsubscribe from marketing communications?
Marketing communications may be sent either electronically via email or physically through the post. We would be sad to say goodbye, but if at any point you do not wish to hear from us there are a number of ways you can opt out of receiving marketing communications from us.
If you do not wish to continue to receive email marketing from us, click on the ‘Unsubscribe’ link on our email newsletter.
Alternatively, you can contact us on 01525 643510 Monday to Friday: 9am-5pm or at email@example.com
Third party links and services
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
SSL and encryption
We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your personal information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. All payments are encrypted throughout by our third-party payment providers.